Paws & Pepper Return Policy
At Paws & Pepper, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a simple and clear returns policy. Below you will find our return conditions and procedures:
We accept returns within 90 days from the date you receive your order.
In order to make a return, the product must:
Be in original condition, unworn, unwashed and with all original tags and packaging.
It must not have suffered any damage or signs of use.
For reasons of hygiene and safety, certain products cannot be returned, such as:
Customized or made-to-measure products.
Clearance products.
To start the return process, follow these steps:
Please contact our customer service team at info@pawsandpepper.com . Please provide your order number and explain the reason for the return.
We will send you an email with detailed instructions on how to return the product.
Package the product securely and be sure to include all necessary documentation.
Return shipping costs are our responsibility.
Once we receive your return and verify its status, we will process your refund within 7 to 10 business days. The refund will be made through the same payment method used for the purchase. If you do not receive the refund within this time, please contact us so we can investigate the problem.
If you wish to exchange a product for another, you must first process the return following the instructions above and then place a new order.
If you have any questions about our returns policy or need further assistance, please feel free to contact us:
Email: info@pawsandpepper.com
We appreciate your trust in Paws & Pepper and strive to provide you with the best shopping experience possible.
