Frequently Asked Questions (FAQ)

Welcome to our FAQ section

Here you will find answers to frequently asked questions about purchasing from us, our warranty and return policy, as well as other important topics. In addition, you can consult our Privacy Policy for detailed information on how we treat your data and ensure its security.

  • How can I purchase from your online store?

Shopping in our store is quick and easy. Just follow these steps:

Browse our store and find the product you want.

Select options (size, color, quantity) and add to cart.

Click the cart icon in the upper right corner to review your order.

Follow the instructions to make the payment securely and confirm your purchase.

We accept multiple payment methods, including credit cards, PayPal and other online payment services. If you encounter any problems during the process, our customer service team is here to help.

  • What kind of warranty do you offer on your products?

We pride ourselves on offering high quality products and back our sales with a satisfaction guarantee. Depending on the product, we offer different types of warranty:

Standard Warranty: Coverage for manufacturing defects for the first 90 days from the date of purchase.

Extended Warranty: Available on select products and covers additional damage. Check product description to see if included.

If you have any problems with your product within the warranty period, please contact us immediately so we can assist you with the replacement or repair process.

  • How does the return process work?

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer easy returns under the following conditions:

Returns must be made within 90 days of receipt of order.

The product must be in its original condition, unused and in its original packaging.

To initiate a return

Please contact us via support email or our contact form.

We will send you detailed instructions on how to return the product.

Once we receive the product and confirm its condition, we will process the refund or exchange, whichever you prefer.

Please note that some products may not be returnable, such as personalized items or clearance items. It is also important to note that shipping costs are non-refundable unless the return is due to our error or a product defect.

  • How do you protect my personal information?

We take the privacy and security of your personal information very seriously. All information you provide to us during the purchase process is used only to process your order and improve your experience at our store. We use state-of-the-art encryption technology to ensure the security of your data.

You can read our Privacy Policy to learn more about how we collect, use and protect your personal information. If you have any further questions, please feel free to contact us.

  • How can I track my order?

Once your order has been placed, you will receive a confirmation email with all the details of your order. When your order is shipped, we will send you a second email with the tracking number so you can follow the progress of your delivery in real time.

If you have any issues tracking your order, our customer service team will be happy to assist you.

  • What do I do if my product arrives damaged or incorrect?

If you receive a damaged or incorrect product, please contact us within 72 hours after receiving the package. We will need:

A description of the problem.

Clear photos of the damaged product and packaging.

We will replace the product immediately or offer you a suitable solution.