IQ Interactive Dog Toy

Paws & Pepper Shipping Policy

At Paws & Pepper, we strive to process and ship your orders quickly and efficiently. Please find our shipping policy below:

• Shipping Methods

We offer several shipping methods to meet your needs. Options may vary depending on your location and the weight of the order. Available shipping methods include:

Standard Shipping: Delivery within 7-10 business days.

Expedited Shipping: Delivery within 2-3 business days (available for select locations).

• Shipping costs

We offer free shipping on all our products.

• Processing time

All orders are processed within 1 business day after payment confirmation. If there is any delay in processing, we will inform you as soon as possible.

• Order tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment in real time.

• Problems with shipping

If you have any problems with shipping, such as delays or damaged delivery of products, please contact us within 72 hours of delivery. We will do our best to resolve any problems.

• Changes in shipping address

If you need to make changes to your shipping address after you have placed your order, please contact us as soon as possible. If your order has already shipped, we may not be able to make changes.

• Final clarifications

If you have any questions or concerns about our shipping policy, please feel free to contact us via:

Email: info@pawsandpepper.com

We appreciate your trust in Paws & Pepper and hope you enjoy your purchase.

Paws & Pepper Return Policy

At Paws & Pepper, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a simple and clear returns policy. Below you will find our return conditions and procedures:

• Returns period.

We accept returns within 90 days from the date you receive your order.

• Return conditions

In order to make a return, the product must:

Be in original condition, unworn, unwashed and with all original tags and packaging.

It must not have suffered any damage or signs of use.

• Non-returnable products

For reasons of hygiene and safety, certain products cannot be returned, such as:

Customized or made-to-measure products.

Clearance products.

• How to initiate a return

To start the return process, follow these steps:

Please contact our customer service team at info@pawsandpepper.com . Please provide your order number and explain the reason for the return.

We will send you an email with detailed instructions on how to return the product.

Package the product securely and be sure to include all necessary documentation.

• Return shipping costs

Return shipping costs are our responsibility.

• Processing the refund

Once we receive your return and verify its status, we will process your refund within 7 to 10 business days. The refund will be made through the same payment method used for the purchase. If you do not receive the refund within this time, please contact us so we can investigate the problem.

• Changes

If you wish to exchange a product for another, you must first process the return following the instructions above and then place a new order.

• Contact us

If you have any questions about our returns policy or need further assistance, please feel free to contact us:

Email: info@pawsandpepper.com

We appreciate your trust in Paws & Pepper and strive to provide you with the best shopping experience possible.